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Wholesale orders are produced and packed to your purchase order, so our policy centers on making any problem right, quickly.
Wholesale sales are final, with one important exception: if anything arrives damaged, defective, short, or different from your order confirmation, tell us within 7 days of delivery and we will make it right.
Count cartons against the delivery receipt before signing, note any visible damage at the door, and keep the original packaging until the contents check out. These notes make freight claims fast and simple.
We respond with next steps, and resolution is a replacement, a credit toward your next order, or a refund, depending on what happened and what works for your shop.
We do not accept returns without prior written authorization, and unauthorized shipments may be refused at the dock. If an approved return is the right resolution, we will send instructions and cover the details in writing first.
Sage and Stone sells wholesale only. If you purchased one of our beds from a retailer, returns and exchanges go through that retailer and their policy.
Last updated July 15, 2026.